Report suggestion or complaint.

We make every effort to help you to the best of our ability. Still not satisfied with one of our staff or our practice? Please let us know. We think it is important to discuss your complaint with you and learn from it.

You can submit your complaint written submission via our complaint form. Once we receive the completed form, we will start working on your complaint immediately.

In addition, you can also discuss personally with your doctor. Such a conversation can often be enlightening for both parties and gives the doctor and the practice a chance to learn from your feedback. When making the appointment, indicate that you want to discuss a complaint and that you need some extra time for this.

Independent complaints officer
If the conversation fails to reach a solution, you can contact the DOKh's complaints officer. DOKh is a nationally recognised complaints and disputes body. The complaints officer does not take sides and accompanies you throughout the process. Everything you tell will be kept confidential.

The complaints officer will listen to your story, discuss your complaint with you and help you determine the best next steps. He or she can support you in writing a letter to your healthcare provider or mediate a conversation between you and your healthcare provider. Together with you and the practice's internal complaints committee, the officer will seek an appropriate solution.

Disputes
If, despite support from the complaints officer, your complaint is still not resolved to your satisfaction, you can file a dispute. This means that your complaint will be dealt with by DOKh's disputes body. This body consists of a judge, a colleague of your healthcare provider and a representative of a patient organisation.

If your complaint is declared admissible, a hearing will follow at which you and your healthcare provider can tell your story. After that, the disputes body issues a binding decision. This may sometimes include awarding compensation. Please note that you can only file a dispute if you have first tried to solve the problem through the complaints officer.

The decision of the disputes body is binding. This means that you cannot then appeal to the ordinary courts on the same dispute.